{"id":237383,"date":"2026-03-04T13:21:29","date_gmt":"2026-03-04T18:21:29","guid":{"rendered":"https:\/\/news.canadamotorjobs.com\/?p=237383"},"modified":"2026-03-04T13:34:02","modified_gmt":"2026-03-04T18:34:02","slug":"hyundai-saint-laurent-devra-verser-7-500-a-un-client","status":"publish","type":"post","link":"https:\/\/news.canadamotorjobs.com\/fr\/hyundai-saint-laurent-devra-verser-7-500-a-un-client\/","title":{"rendered":"Hyundai Saint-Laurent devra verser 7 500 $ \u00e0 un client"},"content":{"rendered":"<\/p>\n

Un concessionnaire montr\u00e9alais, Hyundai Saint-Laurent<\/span><\/span><\/strong>, devra verser 7 500 $ \u00e0 un client pour troubles et inconv\u00e9nients apr\u00e8s avoir immobilis\u00e9 son v\u00e9hicule pendant 39 jours pour des travaux m\u00e9caniques, alors qu\u2019un d\u00e9lai de trois \u00e0 quatre jours avait \u00e9t\u00e9 annonc\u00e9. La d\u00e9cision a \u00e9t\u00e9 rendue par la Cour du Qu\u00e9bec<\/span><\/span><\/strong>, sous la plume de la juge Eliana Marengo<\/span><\/span><\/strong>, le 5 f\u00e9vrier dernier.<\/p>\n

Un rappel moteur \u00e0 l\u2019origine du litige<\/h3>\n

<\/p>\n

Selon le jugement, le client, Mamadou Diallo, s\u2019est pr\u00e9sent\u00e9 \u00e0 l\u2019atelier en novembre 2022 \u00e0 la suite d\u2019un rappel \u00e9mis par Hyundai Canada<\/span><\/span><\/strong> concernant un d\u00e9faut moteur susceptible d\u2019entra\u00eener une perte de puissance. Le concessionnaire soutenait avoir inform\u00e9 le client de possibles retards en raison du volume \u00e9lev\u00e9 de v\u00e9hicules vis\u00e9s par le rappel. Il plaidait \u00e9galement que les d\u00e9lais \u00e9taient attribuables \u00e0 des circonstances hors de son contr\u00f4le et qu\u2019il \u00e9tait en droit de facturer la totalit\u00e9 des pi\u00e8ces et de la main-d\u2019\u0153uvre.<\/p>\n

<\/p>\n

Fait \u00e9tonnant : le jugement ne pr\u00e9cise pas pourquoi des frais \u00e9taient r\u00e9clam\u00e9s au client dans le cadre d\u2019un rappel constructeur, normalement assum\u00e9 par le fabricant.<\/p>\n

Une facture contest\u00e9e<\/h3>\n

<\/p>\n

Le concessionnaire avait pr\u00e9sent\u00e9 une demande reconventionnelle de 7 162 $ pour les r\u00e9parations \u2014 bien au-del\u00e0 de l\u2019estimation initiale de 3 960 $ remise au client. La juge a rejet\u00e9 cette r\u00e9clamation.<\/p>\n

<\/p>\n

De son c\u00f4t\u00e9, Diallo r\u00e9clamait 15 000 $, invoquant les frais de location d\u2019un v\u00e9hicule de remplacement ainsi que des pertes de revenus li\u00e9es \u00e0 son travail comme chauffeur Uber.<\/p>\n

Une perte d\u2019usage jug\u00e9e d\u00e9raisonnable<\/h3>\n

<\/p>\n

Si la Cour a refus\u00e9 d\u2019indemniser les pertes de revenus et les frais de location, elle a n\u00e9anmoins estim\u00e9 que le client avait subi des inconv\u00e9nients importants. Dans sa d\u00e9cision, la juge Marengo conclut que le concessionnaire n\u2019a pas agi dans l\u2019int\u00e9r\u00eat de son client ni conform\u00e9ment aux obligations contractuelles. Elle souligne que la perte d\u2019usage du v\u00e9hicule pendant une p\u00e9riode jug\u00e9e d\u00e9raisonnable constitue un pr\u00e9judice \u00ab significatif et substantiel \u00bb.<\/p>\n

Un signal clair pour l\u2019industrie<\/h3>\n

<\/p>\n

Au-del\u00e0 du montant accord\u00e9, cette d\u00e9cision envoie un message limpide : un rappel constructeur ne dispense pas un concessionnaire de son devoir de diligence et de transparence. Dans un contexte o\u00f9 les rappels se multiplient et o\u00f9 les d\u00e9lais d\u2019approvisionnement demeurent parfois impr\u00e9visibles, la gestion des attentes et la communication avec la client\u00e8le deviennent aussi cruciales que la r\u00e9paration elle-m\u00eame.<\/p>\n

<\/p>\n

Pour les concessionnaires, le risque n\u2019est plus seulement technique \u2014 il est d\u00e9sormais juridique et r\u00e9putationnel.<\/p>\n

<\/p>\n

Avec des renseignements d’Automotive News<\/p>\n

Le texte Hyundai Saint-Laurent devra verser 7 500 $ \u00e0 un client<\/a> provient de L’annuel de l’automobile – Actualit\u00e9 automobile<\/a><\/p>\n

<\/p>\n","protected":false},"excerpt":{"rendered":"

Un concessionnaire montr\u00e9alais, Hyundai Saint-Laurent, devra verser 7 500 $ \u00e0 un client pour troubles et inconv\u00e9nients apr\u00e8s avoir immobilis\u00e9 son v\u00e9hicule pendant 39 jours pour des travaux m\u00e9caniques, alors qu\u2019un d\u00e9lai de trois \u00e0 quatre jours avait \u00e9t\u00e9 annonc\u00e9. La d\u00e9cision a \u00e9t\u00e9 rendue par la Cour du Qu\u00e9bec, sous la plume de la […]<\/p>\n","protected":false},"author":8,"featured_media":237385,"comment_status":"close","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"categories":[101],"tags":[],"yoast_head":"\nHyundai Saint-Laurent devra verser 7 500 $ \u00e0 un client - CanadaMotorJobs.com<\/title>\n<meta name=\"description\" content=\"Hyundai Saint-Laurent devra verser 7 500 $ \u00e0 un client - Benoit Charette - Annuel automobile - CanadaMotorJobs.com.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"fr_CA\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Hyundai Saint-Laurent devra verser 7 500 $ \u00e0 un client - 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